Message from the Chairman

Farglory Life upholds the philosophy of sustainable business operations by focusing on three key pillars: health, low carbon, and co-prosperity. Through concrete actions, the Company is committed to achieving sustainable development while accompanying and protecting over two million policyholders and their families. As a company dedicated to operating with integrity, Farglory Life firmly believes that sustainability is not only an inevitable direction for corporate development, but also a pledge we give back to society.

To align with international standards, Farglory Life, proactively launched an IFRS Sustainability Disclosure Standards implementation project in 2024. We created a dedicated project team to lead the effort, beginning with an impact gap assessment and progressing to the formulation of detailed strategies and plans. By integrating both internal and external resources, the Company aims to comprehensively enhance the quality of sustainability disclosures, strengthen stakeholder trust, and demonstrate our determination to lead the industry forward.

In addition, Farglory Life has earned widespread recognition and trust from policyholders. The Company was ranked in the top 25% in the Financial Supervisory Commission's evaluation of the Fair Customer Treatment Principle for two years in a row. We have also received numerous domestic and international accolades for sustainability performance, including the Corporate Sustainability Report Award from the Taiwan Corporate Sustainability Awards for four years in a row, and the Outstanding Sustainability Performance Award from the Taiwan Sustainability Action Awards for two years in a row. Furthermore, Farglory Life was honored with two major distinctions from the Asia Responsible Enterprise Awards: a Corporate Sustainability Reporting Award and a Social Empowerment Award.

Health: Building Risk Prevention through Integrity

Farglory Life recognizes that integrity is the cornerstone of sustainability. In 2022, the Company took the lead in establishing a Dishonest Behavior Risk Assessment mechanism. Through the implementation of risk analysis and preventive measures, combined with continuous employee education and reinforced audit supervision, the effectiveness of risk management has been significantly enhanced, laying a stronger foundation for sustainable corporate development.

To fulfill our responsibilities to society and the environment, Farglory Life engages in ESG initiatives and practices sustainable investment. The Company has participated in investment programs promoted by the Financial Supervisory Commission (FSC), including the 5+2 Innovative Industries initiative and projects that encourage insurers to invest in six core strategic industries, public infrastructure, and long-term care. These efforts encompass areas such as renewable energy and public construction. In recognition of our achievements, Farglory Life received honors in the Project Investment category of the FSC's Six Core Strategic Industries and Public Infrastructure Investment Competition.

Additionally, the Company has received the Silver Award in Thematic Sustainable Investment from the Taiwan Sustainable Investment Awards for three years in a row. These accomplishments demonstrate Farglory Life's concrete efforts to address social and environmental issues and highlight the core value of the insurance industry in advancing sustainability.

At the same time, in response to natural disasters and global challenges, Farglory Life has established a company-wide Business Continuity Plan and obtained certification under the SGS ISO 22301 Business Continuity Management System international standard, ensuring the protection of rights and interests for all customers and stakeholders.

Low Carbon: A Green Commitment Toward 2050 Net-zero

Achieving sustainable development is not only an environmental responsibility but also a promise to future generations. In response to the 2050 net-zero emissions target, Farglory Life has pledged to reduce our Scope 1 and Scope 2 carbon emissions by 28% by 2030, with 2022 as the base year. This commitment has also been extended to our policy services. In 2024, the Company successfully obtained certification for policy carbon footprint under the international standard ISO 14067 and was awarded the Carbon Label by the Ministry of Environment.

To further expand our green influence, Farglory Life continues to invest in the development and utilization of renewable energy, promote energy conservation and carbon reduction in the workplace, and implement green procurement practices. The Company is also committed to supporting local suppliers and fostering an impactful green value chain. In addition, we advance environmental sustainability through environmental education, advocacy, and ecological restoration initiatives. In 2024, Farglory Life launched the Net Pledge environmental protection campaign to rally public participation in promoting the importance of environmental protection, energy conservation, carbon reduction, and ecological awareness. These efforts aim to instill the concept of sustainable living and preserve a clean, beautiful home for future generations.

Co-Prosperity: Advancing Inclusive Value through Community Engagement

Farglory Life promotes digital transformation by deeply integrating insurtech into every aspect of our services. From policy issuance to claims settlement, the Company remains customer-centric, continuously enhancing administrative efficiency and service quality through digital innovation. By implementing a range of digital tools (including e-policies, mobile underwriting, mobile claims services, Mobile ID verification, and the Mobile Document Completion App), Farglory Life provides customers with a simpler, safer, and more convenient experience, creating a streamlined and responsive digital ecosystem.

On the path to sustainability, Farglory Life leads by example. The Company has established a Sustainable Development Policy and a Human Rights Policy, fulfilling our responsibilities in sustainable governance. At the heart of the insurance industry is the power to help, and Farglory Life embodies this principle by mobilizing volunteer teams across Taiwan to engage deeply with communities and give back to society. The Company continues to sponsor microinsurance programs, support the growth of children in rural areas, and advocate for healthy lifestyles to safeguard the future of families and society.

Among these efforts, the "Take a Breath, Empowerment" Family Respite Service, now in its sixth consecutive year, has become a milestone in fulfilling Farglory Life's social responsibility. By combining the power of arts and public welfare, the program supports family caregivers in relieving stress and alleviating physical and mental burdens, This helps to prevent family crises while enhancing recognition of Farglory Life's values across society. This care-driven initiative reflects not only a corporate commitment but also a strong embodiment of diverse ESG values.

Looking ahead, Farglory Life will continue to prioritize the well-being of policyholders, communities, and society at large. The Company will unite the efforts of employees, policyholders, partners, and the public to support a diverse range of spheres such as community engagement, arts and culture, sports development, and financial and insurance education. We will create a healthier and more harmonious future for individuals, families, and society as a whole.