Key Indicators
In 2025, Farglory Life continued to optimize its "CRM Customer Relationship Management and Marketing Support System".
In 2025, 45,156 claims and policy service cases were closed via MediLink Claims Service and Claims Consortium Blockchain.
Total usage of digital services in 2025 exceeded 540,000 cases, for a 12.4% increase over 2024.
Mobile Insurance Application
In 2022, Farglory Life redesigned and restructured our mobile insurance application, developing an optimized version focused on convenience and security in policy submissions. The system's check frequency was streamlined, and operating efficiency was improved to enhance user satisfaction.
Online Insurance Application
In 2025, Farglory Life continued to deepen its services on the "HaoHao Retirement Platform" by offering microinsurance, small-sum endowment insurance, and major illness insurance, precisely bridging protection gaps for vulnerable and senior groups. The Company also expanded its transparent and intuitive annuity product line to satisfy asset allocation needs across all age groups. Simultaneously, by optimizing UI/UX design, we fully upgraded the "3-Minute Fast Application" experience. Through intuitive digital guidance, we eliminate financial information barriers, ensuring that younger generations and digital users enjoy equal financial access through a seamless protection journey.
Online/Mobile Claims
Starting from December 2023, we launched mobile claims services, allowing insurance agents to assist policyholders in submitting claims through mobile devices. Additionally, policyholders can use the mobile claims service to access the Claims Alliance Chain, Medical Insurance Claims Platform, and digital identity verification features to simultaneously handle claims applications with other insurance companies. This achieves a Single Application, Document Interoperability one-stop claims service.
Electronic Policy Services
In 2023, we offered Personal Insurance Electronic Policy services and launched Travel Insurance Electronic Policy services in April 2023. Electronic policies are digitally signed and certified by the Life Insurance Association of the Republic of China and the Company. Policyholders can apply independently and, once verified, sign and download the policy via the electronic policy platform.
Mobile ID Authentication Mechanism
To enhance the convenience of the digital experience for policyholders, Mobile ID (MID) identity authentication was introduced in 2024 for online policy changes, mobile insurance applications, and online insurance applications via the official website. This mechanism supports EYKC risk attribute assessments to ensure customer rights and interests.
Online Value-added Services
To safeguard the daily health and provide attentive after-sales services to our policyholders, we have continuously integrated digitization and personalization to create a diverse range of online value-added services. From the day they become policyholders, they can enjoy a total of 20 services with the best benefits, health, care, and convenience.
Claims Alliance Chain Service
In 2021, Farglory Life joined the Insurance Blockchain Alliance Technology Application Sharing Platform, providing policyholders with the convenience of transmitting basic information changes or claims applications to partner insurance companies through the alliance chain transfer mechanism via the website. This eliminates the inconvenience of document exchanges with multiple insurance companies. At the same time, with a comprehensive control mechanism, the service provided to customers ensures both security and convenience.
