Key Indicators
In 2024, Farglory Life launched a new CRM Customer Relationship Management and Marketing Support System.
In 2024, 36,372 claims and policy service cases were closed via MediLink Claims Service and Claims Consortium Blockchain.
Total usage of digital services in 2024 exceeded 480,000 cases, for a 22% increase over 2023.
Mobile Insurance Application
In 2022, Fglife redesigned and restructured our mobile insurance application, developing an optimized version focused on convenience and security in policy submissions. The system's check frequency was streamlined, and operating efficiency was improved to enhance user satisfaction.
Online Insurance Application
In 2022, in line with regulatory promotion of protection-oriented insurance policies, the Company launched microinsurance, small endowment insurance, major illness insurance, and term life insurance through our HaoHao Retirement Platform. In 2024, we also introduced an online annuity insurance product. The simple and transparent application process caters to a younger generation who prefers fast and intuitive service models. We have highlighted the convenience of a 3-minute application process that allows users to easily complete the entire application process (from product comparison to application), all while minimizing cumbersome procedures and information barriers.
Online/Mobile Claims
Starting from December 2023, we launched mobile claims services, allowing insurance agents to assist policyholders in submitting claims through mobile devices. Additionally, policyholders can use the mobile claims service to access the Claims Alliance Chain, Medical Insurance Claims Platform, and digital identity verification features to simultaneously handle claims applications with other insurance companies. This achieves a Single Application, Document Interoperability one-stop claims service.
Electronic Policy Services
In 2023, we offered Personal Insurance Electronic Policy services and launched Travel Insurance Electronic Policy services in April 2023. Electronic policies are digitally signed and certified by the Life Insurance Association of the Republic of China and the Company. Policyholders can apply independently and, once verified, sign and download the policy via the electronic policy platform.
Mobile ID Authentication Mechanism
To enhance the convenience of the digital experience for policyholders, Mobile ID (MID) identity authentication was introduced in 2024 for online policy changes, mobile insurance applications, and online insurance applications via the official website. This mechanism supports EYKC risk attribute assessments to ensure customer rights and interests.
Online Value-added Services
To safeguard the daily health and provide attentive after-sales services to our policyholders, we have continuously integrated digitization and personalization to create a diverse range of online value-added services. From the day they become policyholders, they can enjoy a total of 20 services with the best benefits, health, care, and convenience.
Claims Alliance Chain Service
In 2021, Fglife joined the Insurance Blockchain Alliance Technology Application Sharing Platform, providing policyholders with the convenience of transmitting basic information changes or claims applications to partner insurance companies through the alliance chain transfer mechanism via the website. This eliminates the inconvenience of document exchanges with multiple insurance companies. At the same time, with a comprehensive control mechanism, the service provided to customers ensures both security and convenience.
